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Each training program is designed and delivered in the spirit of our
Mission and Strategy:
- Ask
your needs.
- Respond
to meet your needs.
- Follow-up
to confirm your needs have been met.
As
public courses, these programs are three hours in length and we
vary the emphasis based on the participants.
Effective
Meetings
Why
does the business 'meeting' get such a bad reputation for being too long,
dominated by a few participants and unproductive? If we boil it down to
3 Ps with open communication and a clear objective, these negatives can
be stripped away.
The
3 Ps:
- Plan:
like a painting job, good preparation will make for a smooth finish
- Promote
Participation: sharing of ideas and decision-making are at the forefront
- Produce
Results: achievable and agreed-upon action items are a must.
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Powerful
Presentations
It
is quite proper to have 'game-day' nerves before you make a presentation.
It means you care how you do and how your audience responds.
The
use of technology to bring slides of information and graphics that dazzle
has drastically changed the expectation of presentations. However, it
is still the content that sells and ultimately you are presenting that
content, not the projector.
- Plan
for the logistics and dynamics of your audience
- Deliver
a clear message
- Practice
and Promote Participation
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Responsive
Telephone Training
It
is a lasting impression: … that phone call was positive and informative.
With
your phone feedback and experience, we develop:
- a
list of specific skills for telephone calls and responses;
- a
strategy to train staff in these skills and the FAQ to which they must
respond;
- and
deliver training and follow-up coaching, without significant phone down-time.
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_____________________________________________________________________
Upcoming
Public Seminars
Powerful
Presentations
Wednesday,
January 28, 2004
1:00 pm - 4:00 pm
Centurion Centre on Colonnade
Date: Wednesday,
January 28, 2004
Time: 1:00p.m. - 4:00p.m. Arrive
at 12:45p.m. and take the opportunity to network.
Location:
Centurion Centre, 170 Colonnade Rd South, FREE Parking, 727-1044
Cost: $75 with a special discounted rate of $50 for members of
a business group (+GST)
Click
here to register
Please
complete the registration form and fax it or email it to:
Fax:
613.830.0322
email:
info@clarkecommunication.com
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